Shipping Policy

Shipping.

Research compounds are dispatched from Switzerland via tracked international courier. Temperature-controlled shipping is applied where transit conditions, destination climate, or order type warrants it. This policy explains dispatch commitments, carrier selection, and what happens if something goes wrong.

Version III · 26.05 Effective 01 · 05 · 2026 Supersedes all prior versions

01Dispatch facility

All shipments are dispatched from Switzerland. Orders received before 14:00 CET, Monday through Thursday, are dispatched the same day. Friday orders are batched and dispatched Monday morning to avoid weekend transit dwell.

02Compound handling

Lyophilised compounds are stable at room temperature (below 25 °C) for the short term — days to weeks — including throughout transit, so cold-chain shipping is not required by default. Temperature-controlled handling is added only where transit conditions, destination climate, or the nature of the product warrants it — including reconstituted product and orders to high-heat regions. Reconstituted product is the responsibility of the recipient.

Storage. Keep the lyophilised powder dry and dark at all times. Short term (days to weeks): stable at room temperature below 25 °C, including in transit. Medium term (up to a few months): store refrigerated at 2–8 °C. Long term (months to years): store at −20 °C, or preferably −80 °C, to preserve potency and minimise degradation. Reconstitute with an appropriate sterile diluent immediately before use; once in solution, store at 2–8 °C and use within the validated window for your protocol. Allow vials to reach room temperature before opening to avoid condensation.

03Carriers

We dispatch via our logistics partners, selected by destination and order type.

04Duties, taxes, and customs

Orders are dispatched DAP (Delivered at Place, Incoterms 2020) unless agreed otherwise in writing. The Buyer is responsible for import duties, taxes, and customs clearance fees levied by the destination jurisdiction. Where lawful, we will assist with documentation; we cannot pre-clear on the Buyer's behalf.

05Excursions and re-shipment

Parcels are dispatched in protective packaging. The lyophilised powder is stable at ambient temperature throughout normal transit. In the unlikely event a shipment arrives compromised, BIOHACKER will, at its option, refund the affected items or re-ship at no additional cost. Claims must be raised within seventy-two (72) hours of delivery.

06Tracking and transparency

Tracking is provided by SMS and email at dispatch and updated at every customs and carrier scan. The full chain-of-custody record — batch, lot, dispatch time, customs status, delivery signature — is available from your account dashboard for ten (10) years.

07Restricted jurisdictions

We do not ship to jurisdictions where the catalogue is unlawful for the stated use. As of the date of this policy this includes (without limitation) Australia, New Zealand, Philippines, Vietnam, Iceland, South Africa, Chile, and Croatia. The current restriction list is published in the Regulatory Disclosure and reviewed quarterly.

08Address accuracy

The Buyer is responsible for the accuracy of the shipping address. Re-routing or re-delivery requested after dispatch may incur a CHF 80 administration fee plus actual carrier costs. We do not deliver to PO boxes or general-delivery addresses.

Issued by Operations · BIOHACKER TEAM
Switzerland · 22 · 04 · 2026

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